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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

At SBK MOTOPARTS, we take immense pride in offering a diverse range of top-quality imported superbike accessories and parts. Our commitment to excellence is reflected in each product we offer. Please take a moment to review our return and refund policy to ensure a smooth and satisfactory shopping experience.

Returns and Refunds:

Due to the nature of our products being exclusively imported, we regret to inform you that we do not offer refunds or accept returns for any items purchased from SBK MOTOPARTS. We kindly ask our valued customers to make well-informed decisions before placing an order. However, your satisfaction is of utmost importance to us, and we are dedicated to resolving any issues that may arise.

Replacement for Defective or Damaged Items:

In the unlikely event that you receive a defective or damaged item, we are here to assist you. Please follow these steps:

Contact Us: Reach out to our customer service team within 7 days of receiving the product. You can contact us via email at sbkmotopartsofficial@gmail.com or through our customer support hotline at +91-8777695202

Provide Details: When contacting us, kindly provide your order number and a clear description of the issue you are facing with the product.

Photo Documentation: To help us expedite the process, please attach clear photographs or videos showcasing the defect or damage.

Verification and Approval: Our team will review your case and verify the issue. Once approved, we will initiate the replacement process.

Replacement: You can expect a replacement item to be shipped to you within 2 business days of approval. We will provide you with tracking information for your convenience.

Cancellations:

We understand that circumstances may change, and you may need to cancel an order. If you wish to cancel your order, please contact us as soon as possible. Order cancellations are subject to review and approval based on the order’s processing status.

We genuinely appreciate your understanding of our policy and your cooperation in ensuring a smooth resolution to any concerns you may have. SBK MOTOPARTS is dedicated to delivering excellence in products and service, and we are committed to providing you with the best possible experience.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team. We look forward to serving you and helping you make the most of your superbike journey.

Sincerely,

Trade name: SBK Motoparts

Phone number: +91-8777695202

Email: sbkmotopartsofficial@gmail.com

Physical address: Boral, Majherpara, Sarala Bagan Colony, 700154 Kolkata WB, India

GSTIN: 19CAOPC2811B1Z5

Trade Certificate Number: 0917P92912337877